Everything you need to know about SLbooking
Find answers to common questions about SLbooking
Last Updated: March 20, 2026
At SLbooking, we collect information that you provide directly to us, including your name, email address, phone number, payment information, and any other details you choose to share when creating an account or making a booking.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and provide customer service.
We do not sell your personal information. We may share your information with service providers who perform services on our behalf, such as payment processing and data analysis. We may also share information when required by law or to protect our rights.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted using secure socket layer technology (SSL).
You have the right to access, update, or delete your personal information at any time. You can do this through your account settings or by contacting our support team at privacy@slbooking.lk.
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Last Updated: March 20, 2026
By accessing and using SLbooking, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our platform.
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your password and for all activities that occur under your account.
Hosts are responsible for the accuracy of their listings. Guests agree to pay the full amount for confirmed bookings. Both parties must adhere to the cancellation policy specified in each listing.
SLbooking acts as a payment intermediary. We charge a service fee on each transaction. Hosts will receive payment within 5-7 business days after the guest's check-in date.
Users must not post false, inaccurate, misleading, or defamatory content. You may not use the platform for any illegal or unauthorized purpose. We reserve the right to suspend or terminate accounts that violate these terms.
The platform and its original content, features, and functionality are owned by SLbooking and are protected by international copyright, trademark, and other intellectual property laws.
SLbooking shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the platform.
Any disputes arising from the use of SLbooking will be resolved through binding arbitration in accordance with Sri Lankan law. The courts of Colombo, Sri Lanka shall have exclusive jurisdiction.
For any questions about these Terms of Service, please contact us at legal@slbooking.lk or +94 11 234 5678.
Last Updated: April 1, 2026
SLbooking accepts bank transfers, credit cards, debit cards, and mobile payment apps. All payments must be made in Sri Lankan Rupees (LKR). Bank transfer details are provided during checkout.
For bank transfer payments, users must upload a clear photo or PDF of their payment receipt. Our admin team will manually verify all receipts within 48 hours. You will receive email confirmation once verified.
SLbooking charges a service fee on all transactions. For bookings, we charge 5% to guests and 3% to hosts. Ad posting fees vary based on duration and media type (image or video).
All payment information is encrypted using 256-bit SSL encryption. We do not store complete credit card information on our servers. Your financial data is handled by PCI-compliant payment processors.
If a payment fails, you will be notified immediately via email. You will have 24 hours to complete the payment. Failure to pay may result in automatic cancellation of your booking or ad posting.
Last Updated: April 1, 2026
Refunds for bookings depend on the cancellation policy set by the host. Standard policy: 100% refund if cancelled 7+ days before check-in, 50% if cancelled 3-7 days before, no refund if cancelled within 3 days of check-in.
Ad posting fees are non-refundable once your ad is approved and published. If your ad is rejected due to policy violations, you may receive a 50% refund within 14 business days.
Approved refunds will be processed within 7-14 business days. Bank transfers may take an additional 3-5 business days to reflect in your account depending on your bank.
If you believe you are entitled to a refund that was not granted, you may file a dispute with our support team within 30 days of the transaction. Provide all relevant documentation for review.
SLbooking service fees are generally non-refundable. However, in cases where we determine the issue was caused by a platform error, we may issue a full or partial refund of service fees.
Last Updated: April 1, 2026
Guests can cancel bookings through their account dashboard. The refund amount depends on the host's cancellation policy and how far in advance the cancellation is made. Cancellation must be done at least 24 hours before check-in for any refund eligibility.
Hosts who cancel confirmed bookings without valid reasons may face penalties including account suspension. Guests affected by host cancellations receive full refunds plus a 10% credit for future bookings.
Full refund if cancelled 24+ hours before check-in. No refund for cancellations made within 24 hours of check-in. Service fees are non-refundable in all cases.
Full refund if cancelled 5+ days before check-in. 50% refund if cancelled 2-5 days before. No refund for cancellations made within 48 hours of check-in.
Full refund if cancelled 14+ days before check-in. 50% refund if cancelled 7-14 days before. No refund for cancellations made within 7 days of check-in.
In cases of natural disasters, government travel restrictions, or other force majeure events, special cancellation terms may apply. Contact support for assistance.
Last Updated: April 1, 2026
Users can submit support tickets for issues related to bookings, payments, account problems, or general inquiries. All tickets are reviewed and responded to within 24-48 hours during business days (Monday-Friday).
Premium users and hosts with active listings receive priority support with response times of 12-24 hours. Urgent issues marked as high priority are handled within 6-12 hours.
Support tickets are categorized as: Payment Issues, Booking Problems, Account Access, Technical Support, Refund Requests, or General Inquiries. Select the appropriate category for faster resolution.
When submitting a ticket, please provide: transaction ID, booking reference number (if applicable), detailed description of the issue, screenshots if relevant, and preferred contact method.
If your issue is not resolved to your satisfaction, you may request escalation to a senior support agent. Escalated tickets are reviewed by management within 48 hours.
You can track the status of your tickets through your account dashboard. Status updates include: Submitted, Under Review, In Progress, Resolved, or Closed. Email notifications are sent for all status changes.